Welcome to Mitrai (referred to as “we”, “us”, or “our”). We operate the website mitrai.shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
By using this website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
a. Personal Information
Collected when you place an order, register, or contact us:
Full Name
Email Address
Phone Number
Billing & Shipping Address
Order & Transaction Details
b. Payment Information
Payments are processed securely by third-party payment gateways.
We do not store your full card, UPI, or banking details.
c. Technical Information
Automatically collected when you browse our site:
IP address
Browser & device type
Pages visited
Cookies & analytics data
How We Use Your Information
Your information may be used to:
Process and deliver your orders
Communicate order updates & support
Improve website functionality & services
Prevent fraud or misuse
Comply with legal obligations
We do not sell, trade, or rent your personal information.
Cookies
We use cookies to:
Improve user experience
Track site performance
Remember preferences
You may disable cookies in your browser settings if you prefer.
Sharing Your Information
We may share your information only with:
Payment gateway providers
Shipping & logistics partners
IT & website service providers
Law enforcement if legally required
All partners are expected to protect your data.
Data Security
We take reasonable and appropriate security measures to protect your data.
However, no internet transmission is fully secure, and we cannot guarantee absolute protection.
Data Retention
We retain your data only for as long as necessary for:
Fulfilling orders
Legal & accounting requirements
Business operations
Your Rights (India)
You may request:
Access to your data
Correction of inaccurate data
Deletion of your data (where lawful)
Withdrawal from marketing communication
Contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Children’s Privacy
We do not knowingly collect data from anyone under 18 years of age.
Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will always be posted on this page.
Contact Us
For privacy-related questions or requests